Job Description

Job Summary
Department Summary:

Michigan Dining comprises twenty on-campus cafes and markets, ten residential dining halls, Michigan Bakery, and the Michigan Catering unit. Our 600 professional and 1,300 student employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining operations

Position Summary:

The Business Process Technology Analyst (BPTA) supports the administration, maintenance, optimization, and effective use of the technology systems and business processes that support Michigan Dining operations. You will work across multiple enterprise and operational systems, including menu management, point of sale (POS), meal plan management, catering, and related dining technology platforms.

You will help ensure that systems are accurate, reliable, secure, and aligned with operational needs. Responsibilities include system configuration and maintenance, data management and validation, workflow support, troubleshooting, user training, documentation, and coordination with internal technology teams and external vendors.

You will report to the Assistant Director of Systems and manage student staff. You will also have a functional reporting relationship to Student Life Technology Solutions for technology and data governance.

You will work onsite Monday-Friday with remote work on an as needed basis.

You can review the full job description here.

Responsibilities*
You'll be the operational lead for the menu management platform, including database configuration, user workflows, and integrations with other dining systems.
Define and maintain data standards, naming conventions, and usage to ensure consistency across locations and departments.
Coordinate with team members responsible for recipes, nutrition, allergens, and procurement to ensure the database supports their needs.
Adjust system settings and user access, design and implement workflows to align with operational needs.
Implement price updates in the system in collaboration with culinary and procurement teams.
Resolve issues related to system functionality, performance, or data discrepancies; escalate technical issues to IT or vendor support.
Develop training materials, system documentation, and provide role-based training and support.
Partner with units across dining, including culinary, nutrition, retail, catering, and sustainability. This collaboration ensures the MDining systems have efficient workflows for each unit, which is essential for ease of use and streamlining our business processes.
Collaborate with Student Life IT, Procurement, and Finance to align the menu system with broader institutional tools and policies.
Mentor student employees supporting system testing, data verification, or project assistance.
As part of the systems support team, collaborate with colleagues to share insights and ensure seamless integration and data consistency.
Required Qualifications*
Bachelor's degree in information systems, computer science, business administration, and related fields, or equivalent relevant experience
1 or more years of experience working with software systems, either in an administrative, technical support, food service or retail or related setting.
1 or more years of experience in customer service.
1 or more years of experience with data entry, reconciliation, sales reporting, data auditing or user management in an application.