Job Description

Position Summary
The Enterprise Digital Coordinator supports the EIR Coordinator in implementing and maintaining UTEP’s digital accessibility program to ensure compliance with ADA Title II and applicable federal and state accessibility requirements, including WCAG 2.1 AA or later adopted standards.

This role contributes to reducing institutional risk by supporting accessibility evaluation, remediation, training, reporting, and governance activities across university digital services, including websites, instructional materials, and third-party technologies.

Statement of Duties and Responsibilities:

Supports the implementation and ongoing operations of the University’s digital accessibility program.

Assists in developing and executing strategies to achieve compliance with federal and state accessibility requirements.

Participates in accessibility governance activities, including committees and policy reviews and updates.

Collaborates with Information Resources, Marketing & Communications, Procurement, Legal, and academic units to integrate accessibility requirements into institutional workflows.

Stays current on accessibility standards, regulations, and best practices to support ongoing compliance efforts.

May represent the Digital Accessibility program in meetings, reviews, and initiatives as assigned and serves as a designated backup to the EIR Coordinator.

Supports the EIR Coordinator in tracking institutional accessibility progress.

Reviews digital content, including websites, documents, course materials, and multimedia, and provides remediation guidance aligned with established standards.

Conducts accessibility testing using automated tools, keyboard navigation, and assistive technologies (e.g., screen readers, magnifiers, voice recognition software) to validate accessibility beyond automated scan results.

Analyzes accessibility scan reports to identify issues and measure progress.

Collects, analyzes, and reports on accessibility data from enterprise tools and dashboards to support institutional reporting.

Tracks remediation progress and supports prioritization of high-impact accessibility issues.

Conducts accessibility reviews of third-party software, services, and digital content. Reviews include evaluation of Accessibility Conformance Reports (ACRs) provided by vendors.

Documents accessibility risks, supports exception and approval processes, and provides guidance on alternative access methods when required.

Ensures third-party accessibility reviews, approvals, and exceptions follow federal and state requirements.

Coordinates with Procurement and vendors to obtain and review accessibility documentation to support compliance evaluations.

Maintains documentation related to digital accessibility compliance, including reviews, exception requests, and audit materials, ensuring records support progress tracking and audit readiness.

Assists in developing and delivering digital accessibility training sessions and workshops.

Provides accessibility support through the University’s ticketing system, including remediation guidance.

Maintains the University’s digital accessibility website and guidance materials.

Complies with all State and University policies.

Other duties may be assigned.

Supervisory Responsibilities: No supervisory responsibilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor's degree in a technology-related field; or equivalent combination of education and experience.

and

Experience: Four (4) years of experience evaluating the accessibility of digital content and systems using manual and automated testing tools, including assistive technologies (e.g., JAWS, NVDA, VoiceOver). Experience with digital accessibility standards such as the Web Content Accessibility Guidelines (WCAG). Experience using Microsoft 365, Adobe Acrobat Pro, or similar tools for digital content creation and remediation. Basic understanding of web content structure (HTML/CSS).



Applicants Should Demonstrate:

Ability to analyze information and track progress across multiple efforts or projects.

Ability to work independently and collaboratively.

Strong organizational and documentation skills to support tracking and audit readiness.

Ability to communicate technical concepts to both technical and non-technical audiences.



Preferred Qualifications:

Experience reviewing accessibility documentation such as VPAT (Voluntary Product Accessibility Template) and ACR (Accessibility Conformance Report).

Experience working with websites, digital content, or online learning systems (LMS), including supporting accessibility and compliance efforts.

Experience analyzing data or generating reports to support accessibility tracking.

Experience in higher education, public sector, or compliance-related environments.

Experience working with individuals with disabilities.

Experience developing and delivering training.