Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Virtual Patient Companion at Cleveland Clinic’s Administrative Campus, you will use a telemonitoring system to provide continuous remote observation and surveillance of up to 15 patients in a variety of units,departments,and/or locations. This position is essential in ensuring all patients receive top-quality care, and nurses are supported. In this role, you willbe responsible formonitoring assigned patients, verbally redirecting patients from engaging in at-riskbehaviorsandsummoning the nursing staffas neededwhilehonoringpatients and institutional confidentiality.

A caregiver in this role works a day/night rotation from 6:30 a.m. – 7:00 p.m. and 6:30 p.m. – 7:00 a.m.

A caregiver who excels in this role will:

• Comply withestablished corporate and departmental policies, procedures,objectives, quality assurancemethodsand safety codes.

• Demonstrate compliance with licensing,regulatoryand accrediting agency provisions asrequired.

• Demonstrateappropriateand professional communication behavior toward patients,customersand coworkers.

• Cooperate withmanagement and peers to promote an environment of teamwork and collaboration.

• Demonstrateanunderstandingofandproficiencyinthe use of the NAMETeleSitterSolution software.

• Maintain visual observation.

• Verbally redirect patientsoveradigitaltwo-way audio device in patient rooms.

• Immediatelysummonthe nursing staff if the patientrequiresassistance.

• Participate inthehand-off of pertinent information/behavior about assigned patients when arrivingtomonitoringarea and upon completion of shift assignment.

• Arrange meal break times and inform staff before leaving the monitoringstationso relief may be provided to ensure constant patient observation.

• Provide patients with explanations as necessarywithout counseling or providingopinions.

Minimum qualifications for the ideal future caregiver include:

• HighSchool Diploma/GED

• General knowledge of hospital settings

• Canmonitorup to 15 patients on one screen at one timeandprioritize simultaneous situations

• Ability to communicate effectively with patients using a microphone and headset

• Ability to communicate with hospital staff and respond quickly to patient behavioral changes

• Can use discretion and courtesy when working with patients, visitors, and staff

• Basic computer operation skills

• Basic Microsoft windows experience

Preferred qualifications for the ideal future caregiver include:

• Previousexperience in a hospitalenvironment

• Previousclinical experience

• Previousdirectpatientcare experience

• Nurse Assistant/MedicalAssistantCertification

Physical Requirements:

• Requires the ability to sit for prolonged periods.
• Lifting and carrying weights of up to 10 pounds from low to high levels is occasionally required and is an essential function of the position.
• Grasping and reaching are frequently required handling demands.
• Mental concentration and working with precise limits of accuracy are important.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.