Job Description

Job Summary
Under general direction, is responsible for the support, integration, automation, and continuous improvement of the University’s technology services and operational processes. Provides application support and system augmentation through configuration, scripting, and integration to improve service reliability, availability, and customer experience. Collaborate with technical peers, vendors, and leadership to anticipate issues, resolve system problems, and deliver scalable, highly available solutions in support of campus operations.

Job titles of Enterprise Applications Developer I-III or Enterprise Applications Systems Engineer I-III along with salary will depend on the applicant’s qualifications.
Essential Duties
Assists in the support, configuration, integration, and enhancement of university applications and their interaction with other technical and functional systems. Participate as a key technical member of project teams supporting those system enhancements, integrations, and service improvements, including requirements gathering, solution design, testing, deployment, and operational handoff, while ensuring compliance with university policies and standards.
Assists in working with customers, colleagues, vendor partners and the leadership team to gather requirements and translate into application and system solutions. Assists in the development, documentation, and support of solutions that augment and integrate enterprise systems and services. Assists in developing and maintaining processes to integrate and support new and existing university systems through automation, synchronization, and single sign-on (SSO).
Leverage common software tools (i.e. ticketing and project management software) to follow request, incident, change management, project management and time tracking processes. Provide updates to associated tickets and projects to keep both customers and team members informed of current status or progress. Assist with team responsibility for queue management and ensure tickets are resolved accurately, timely and according to priority.
Assists in facilitating/leading effective problem solving and provide support, guidance and resources to peer technology personnel and student technicians. Efficiently and creatively solve moderately difficult or complex problems that affect immediate work team and/or extended team. Serve as a key contributor in group troubleshooting and resolution. Maintain awareness of opportunities provided by new technology to address challenges or to enable new ways of working.
Assists in the coordination and implementation of application enhancements to improve system performance, reliability, and maintainability. Draft and maintain procedures and documentation for applications support. Assists in the development, maintenance, and adherence to technical standards, processes, and support procedures. Perform other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of:
Knowledge of network operating systems including Windows, ThinOS, macOS, UNIX/Linux environments.
Knowledge of Virtual Desktop Infrastructures and Thin Client Hardware.
Knowledge of web services including Apache, Nginx, IIS.
Knowledge of IT service management (ITSM) practices, including incident, request, change, problem management within an enterprise ticketing system.
Knowledge of software packaging, deployment, and lifecycle management through MDM platforms (e.g., Microsoft Intune, KACE, SCCM, JAMF).
Knowledge of developing and maintaining technical documentation, procedures, support standards for applications and integrated systems.
Knowledge of database environments and SQL used for reporting, integration, operational support.
Knowledge of Windows Powershell, Batch, Perl.
Knowledge of system admin tools such as AD, GPO Management, DNS, Reg Editor.
Knowledge of applicable University rules, regulation, policies, and procedures.
Skilled in:
Skilled in expressing technical terminology in an understanding manner to customers.
Skilled in working with cloud-based and hybrid solutions, including hosted infrastructure, identity services, and application integrations.
Skilled in working with enterprise platforms and services such as Microsoft 365, Microsoft Azure/Entra, and VMware Horizon.
Skilled in secure scripting, configuration, access control, and data protection practices.
Skilled in integrating and maintaining systems and services using scripting and automation techniques.
Ability to:
Ability to work directly with vendor partners and within vendor managed platforms to troubleshoot issues, coordinate changes, and support system integrations.
Ability to communicate effectively with customers and others contacted in the course of work.
Ability to technical troubleshoot across layered systems.
Minimum Qualifications
Bachelor’s degree in Computer Science, M.I.S. or related field required.
Additional experience in the support of a networked desktop/application environment may substitute for the Bachelor’s degree on a year for year basis.
Additional consideration may be given to candidates with specific technical certifications related to systems applicable to Angelo State University.