Job Description

Posting Context Statement
The University of Idaho’s OIT Network Team is looking for reliable, quick learners with strong customer service and problem-solving skills. You will be mentored and trained in the design, engineering and operations of enterprise network systems by a motivated and dedicated team of experienced network engineers. This is a unique opportunity for hands-on, in depth learning about enterprise network systems in a rural art town.
Position Overview
Network Engineer I
This position provides mission critical, enterprise network and security services, including design, planning, procurement, provisioning, monitoring, troubleshooting, and consulting, for multiple campuses across the state. They will engage with equipment vendors and service providers to address design questions and escalate support problems.

Duties may include:
Provide consultation and expert network support, resolve complex issues, implement changes and complex network configurations
Maintain detailed work logs for tracking requests and resolving hardware, software and service problems
Collaborate with vendors and service providers to resolve incidents
Maintain and enhance support through continuous improvement activities and new technology implementation
Identify and respond to network issues, outages and events
Maintain network management and security tools
Provide training and support to the U of I community, communicate accepted practices and work within resource boundaries to develop solutions
Foster an atmosphere of collaborative problem solving, displaying a strong commitment to customer service
Other duties as assigned

Network Engineer II
This position leads the selection, design and implementation of new network and security technologies and services. They provide mission critical, enterprise network and security services, including design, planning, procurement, provisioning, monitoring, troubleshooting, and consulting, for multiple campuses across the state.

Duties may include:
Maintain and enhance network stability, security and efficiency through continuous improvement activities, implementation of new technologies, consultation and incident response
Provide expert network consultation, recommend solutions and collaborate on network additions and reconfigurations
Monitor, troubleshoot, and manage the network, including incident handling and escalation to vendors and service providers when necessary
Design, customize and implement network upgrades and expansions while ensuring minimal disruption to network availability
Monitor, troubleshoot and respond to security incidents and vulnerabilities
Provide expert network support by addressing inquiries, resolving complex issues, and implementing changes
Optimize client and program satisfaction through collaborative problem-solving, strong commitment to customer service and timely action to meet network and system needs
Other duties as assigned
Unit URL
Join OIT | University of Idaho
Position Qualifications
Required Experience
Network Engineer I
Experience in enterprise network operations
Identifying and solving data network problems
Installing, administering and configuring switches, routers and wireless access points

Network Engineer II
One year of configuration experience with network operating systems
Identifying and solving data network support problems
Working with:
Routing protocols, Access Control Lists (ACLs) and VLAN configurations
Structured wiring systems and standards
Interacting with users and delivering customer service
Working in a team environment and promoting the goals of the organization
Required Education
Network Engineer I
High School Diploma or equivalent

Network Engineer II
Bachelor’s Degree in a computer science related field; four additional years of configuration experience with network operating systems (for a total of five years) may substitute for a Bachelor’s Degree
Required Other
Network Engineer I and II
Must be able to respond to emergency calls outside business hours, including evenings and weekends
Must be able to implement planned network maintenance outside business hours, including evenings and weekends
Additional Preferred
Network Engineer I
Bachelor’s Degree in computer science or a related field
Experience interacting with users to identify requirements and resolve network problems
Experience working cooperatively and communicating effectively with management and colleagues
Demonstrated record of delivering quality customer service and communicating effectively both verbally and in writing
Knowledge of structured wiring systems and standards
Knowledge of network technologies such as TCP/IP, Ethernet and Wireless LAN protocols
Experience working with network firewalls, and Virtual Private Networks (VPNs)
Network engineering or design certification (CNNA, CCNP, etc.)
Knowledge of industry trends and hardware and software

Network Engineer II
Bachelor’s Degree in computer science or a related field
Experience interacting with users to identify requirements and resolve network problems
Experience working cooperatively and communicating effectively with management and colleagues
Demonstrated record of delivering quality customer service and communicating effectively both verbally and in writing
Knowledge of structured wiring systems and standards
Knowledge of network technologies such as TCP/IP, Ethernet and Wireless LAN protocols
Experience working with network firewalls, and Virtual Private Networks (VPNs)
Network engineering or design certification (CNNA, CCNP, etc.)
Knowledge of industry trends and hardware and software
Physical Requirements & Working Conditions
Network Engineer I and II
Must be able to:
Lift, carry and/or otherwise move up to 50 pounds
Ascend and descend ladders, bend, stoop and stand for extended periods