Job Description

Preferred Qualifications:
• Bachelor's degree in Computer Science, Computer Engineering, or Management Information Systems.
• Familiarity with data center network technologies (Cisco preferred).
• Familiarity with managing firewalls in varied network environments.
• Familiarity with monitoring and logging applications.
• Familiarity with enterprise wireless technologies (Cisco preferred).
• Familiarity with routing and switching technologies (Cisco preferred).
Job Description:
Summary

Iowa State University is seeking a highly motivated individual to join a team dedicated to providing tier 2 support and assisting in the monitoring, maintenance, and deployment of enterprise-grade network services to make the ISU community an exceptional place to work, teach, research, and learn.

A Network Engineer I, with a working title of Associate Network Engineer, is a highly technical role responsible for upkeep and operation of the ISU data network. This position is responsible for troubleshooting and configuration of routing, switching, security, and wireless network equipment within well-established guidelines. Other duties include documentation of network services, deployment and use of network monitoring solutions, dashboarding performance metrics, and proactive identification of capacity and performance issues. The ability to work a flexible off-hours schedule for planned and unplanned maintenance is required.

Successful applicants must be detail oriented, self-motivated, possess excellent communication skills, and can troubleshoot while learning new skills, tools, and technologies. They also possess strong time management, organizational, communication, and decision-making skills with the ability to identify, analyze, and solve complex problems.

An Associate Network Engineer has knowledge of basic features and functionality of the network technologies present in the ISU network and is learning to apply that knowledge in support of maintaining the ISU network.

Information Technology Services (ITS) provides core computing, network services, enterprise systems, and information security resources to the students, faculty, and staff of Iowa State. ITS partners with IT professionals from around campus to provide more specialized IT resources to ISU’s academic and business units.

This position offers the opportunity for hybrid work but does require the employee to reside in the state of Iowa on or before the start of employment.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.


Level Guidelines
• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
• Works on problems and issues of somewhat limited scope
• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
• May lead projects of limited scope and complexity
• May provide guidance to students