Job Description

Job Description

At Auxiliary and Business Services (ABS), our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day, the unwavering commitment of the ABS team brings this mission to life. Through our work, we ensure that students, faculty, staff, and visitors have access to the resources and support they need to thrive in their academic, professional, and personal endeavors.

Parking Services at Virginia Tech is dedicated to providing convenient and efficient parking solutions for students, faculty, staff, and visitors. With a focus on accessibility and safety, our team ensures a seamless parking experience on the campus. The Parking Services Operations Technology Specialist provides technical support for our parking management software systems. This includes, but is not limited to:
• Maintain, update and troubleshoot the parking management database and supporting software and hardware systems.
• Implement operational platforms and software including working with vendors and consultants, testing system functionalities, suggesting improvements, and proposing solutions to meet user needs.
• Perform hardware and software updates for parking enforcement-related technologies including license plate recognition cameras, body cameras, mobile devices, and portable printers.
• Serve as point of contact for technology and as liaison with vendors and manufacturers.
• Provide system implementation, maintenance, and user training.
• Access and export data for review by university officials.

The incumbent will be required to work occasional evening and weekend hours to support special events. The incumbent may also be required to travel to satellite facilities occasionally.

The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).

Required Qualifications

Education
• Bachelor’s degree in business, information technology, or related area, or an equivalent combination of formal training and experience.

Knowledge, Skills, and Abilities
• Working knowledge of fundamental concepts, practices, procedures, and guidelines related to database software applications.
• Proficiency in general computer skills including use of Microsoft applications such as Outlook, Word, Excel and PowerPoint.
• Strong attention to detail.
• Excellent organizational, interpersonal, business communication, and time management skills.
• Ability to work independently and to act as resource for novice system users.

Preferred Qualifications

• Experience using parking-related databases and systems, preferably experience with T2 systems
• Experience providing technical support for license plate recognition (LPR) cameras, body cameras, mobile devices, and portable printers.
• Experience integrating and synchronizing data across multiple databases (data integration).
• Hands on experience with parking enforcement.
• Experience in a university setting.