Job Description

Primary Purpose of Organizational Unit
The Office of Housing and Residence Life at the University of North Carolina at Wilmington houses approximately 5200 students in a combination of residence halls, suites, and apartments.

In order to facilitate a positive living experience on the campus, a variety of staff are necessary to carry out the responsibilities. Full-time professional staff, student residence hall staff and facilities staff work to develop an atmosphere conducive to academic and personal growth. It is the mission of the Office of Housing and Residence Life to appropriately challenge residents to develop to their full potential by supporting their educational and personal growth and development.

The Office of Housing and Residence Life strives to establish a satisfactory physical environment that emphasizes the utilization of human and material resources in an efficient manner. In order to facilitate each student’s personal and academic growth, it is essential that a clean, safe and well-maintained environment be provided. The Housing and Residence Life staff will maintain an environment that is conducive to educational excellence by providing academic support, educational opportunities and challenges for individual residents. Opportunities for students to attain a greater appreciation and understanding of cultural and lifestyle differences and opportunities for leadership and self-governance roles are integral to the on-campus experience.

College Housing and Residence Life - 40010 College
College/School Information
University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace Main UNCW Campus
Brief Summary of Work for this Position
The Housing Technology Support Analyst works under the general supervision of the Assistant Director of Technology. This position is responsible for providing hardware and software technical support to departmental users by troubleshooting information technology problems and assisting in implementing corrective actions in a timely manner. Strong customer service skills are a must.

This position also manages file share and server systems, performs system upgrades, and is responsible for implementing new security requirements as directed by the university’s Information Technology Services department. Additionally, the Housing Technology Support Analyst performs administrator functions on several departmental information systems including Active Directory, residential management database systems, Easy Lobby visitor management system, Microsoft SharePoint, digital signage systems, and Cascade website content management.

The Housing Technology Support Analyst assists the Assistant Director of Technology with inventory management of the department’s information technology equipment, as well as the planning of long-term replacement cycle of hardware and software licensing to ensure requirements are budgeted appropriately.

In the absence of the Assistant Director of Technology, the Housing Technology Support Analyst oversees many aspects of core departmental computing and marketing operations.
Minimum Education and Experience Requirements
Graduation from a two year technical college with a major in an information technology field and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in an information technology area. Related information technology experience may be substituted year for year for the required education.
Preferred education, professional skills and experience
Prior network helpdesk experience.
Prior experience with a housing management software system (RMS, StarRez, etc.).
Prior experience with server administration (e.g. Active Directory) and SQL database systems.
Prior experience with network software, hardware and software support, and Microsoft SharePoint site management.