Senior Manager, Program Delivery, Omnichannel Services & Solutions
Pfizer Inc.
New York City, NY
Job posting number: #7293396 (Ref:pf-4923346)
Posted: November 7, 2024
Job Description
Why Patients Need You
Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
What You Will Achieve
The Omnichannel Services & Solutions (OSS) team provides delivery services for all Pfizer Business lines in the areas of external Digital engagement channels, including web, mobile and social. As such this role will have responsibility for setting up and managing execution of large & complex programs of work that could include delivery of one or more services, along with responsibilities in working with Client Partners and business clients providing subject matter expertise and consultation on all aspects associated across all services in our catalog including focus on holistic use of those services in support of Omnichannel marketing campaigns.
This individual will be serving as a senior delivery lead that leads/manages multiple projects via onsite/offshore project managers, solution architects, development vendors and strategic partners. The solutions delivered will be built on the Pfizer standard web publishing platforms as well as a range of emerging UI/UX, backend and mobile development technologies. The individual will be serving as the lead on the North America Digital website delivery team.
This individual will be accountable for one or more large/complex programs and/or services/tools as part of the role.
The ideal candidate will bring technical knowledge, subject matter expertise in Content Management/Delivery technologies, and show world class leadership in the areas of agile, customer, and user experience to accelerate and enhance our ability to deliver engaging and valuable experiences to our most important interactions.
This is a critical and high-engagement role where excellent interpersonal skills in combination with the passion and experience in delivering digital solutions will directly drive our solution roadmaps and help grow our digital marketing capabilities. Pfizer is accelerating the use of digital technology across our entire commercial and non-commercial business areas. We need people with excellent work habits and technical skillsets that can work independently in a fast-paced environment and deliver on the promise of digital.
The Omnichannel Services & Solutions (OSS) are a key enabler of Pfizer's business unit strategies in 2023 and beyond. Be a part of this innovative team, enhance your career, while helping drive these technology priorities for Pfizer.
Responsibilities by focus areas:
Omnichannel Marketing Technology:
The successful candidate must have a deep understanding of technical solutions & concepts that pertain to Commercial Marketing and/or business processes as applied to external-facing websites and mobile apps.
Serve as a Digital Omnichannel Subject Matter Expert (SME) engaging the Digital Client Partners and marketers throughout their campaign lifecycle.
Facilitate the execution of Omnichannel marketing strategies and tactics through established Digital solutions.
Client-Facing Service Delivery role requiring business skills to meet with business stakeholders, create and manage the delivery of digital assets using a pool of vendors.
Exhibits business expertise and an understanding of the external marketplace and customer requirements.
Program Delivery Management:
Ability to serve as an engagement lead throughout the lifecycle of the program/project providing the necessary oversight to ensure successful delivery.
Ability to initiate and manage multiple large & complex projects simultaneously
Portfolio and program management for each services project including budget, task tracking and communication to stakeholders
Sets objective for and manages multiple projects / ongoing work activities of moderate to high complexity projects within the department typically involving cross-functional activities
Manages technological and financial resources – sometimes direct and sometimes in a matrix structure.
Escalation Management adhering to SLAs.
Develop project plans, specifying goals, staffing, scheduling, risks, contingency plans and allocation of available resources.
Technical Expertise:
Solid understanding of web & mobile solution architecture and technical analysis including understanding of technical challenges and recommend technologies and solutions to meet business objectives
Identify opportunities to digitize marketing processes or enhance digital channel experience; develops business cases and performs a cost/benefit analysis as needed to secure buy-in.
Engaging with technical architects as appropriate to ensure solutions comply with platform standards.
Ensure technology solutions meet the needs of the Marketing business guiding both Client Partners and Marketers on emerging technology solutions and integration needs.
Accountable for ensuring compliance with Pfizer’s technology & platform stack standards.
Provide subject matter expertise from Pfizer Digital during meetings with customers and business partners on Services projects.
Be a key influencer of solution design within our cross-functional Digital Services delivery teams of innovators, analysts, designers, architects, and engineers.
Manages performance of indirect reports and support OSS objectives through goal setting and ongoing assessment.
Communication and Services Marketing:
Effectively communicates relevant Digital-related information to key stakeholders.
Creates and delivers presentations to direct reports and other internal stakeholders across OSS.
Partners with OSS leadership to accomplish objectives.
This role may additionally be responsible for representing and serving as a SME consultant to client partners and business colleagues about core OSS Services and holistic use of those in support of meeting business requirements:
Understands, effectively uses, and may coach project and support teams on technical tools, applications, and procedures.
Identify process improvement opportunities and come up with innovative methods to improve the department’s work processes and tools.
Qualifications
Bachelor’s degree in information management, computer science, business administration, engineering or technology management preferred with 10+ years related field and proven experience with emphasis on software, IT service development and maintenance.
10+ years of experience in Information Technology and related disciplines.
Minimum 7+ years of experience in large Program Delivery or architecture/delivery/project management disciplines, with depth on the needs of colleagues and customers.
Solid understanding and previous experience with Digital (online/mobile/social) channels, especially working on external-facing websites and mobile apps.
3+ years of experience in client-facing roles leading agile/scrum projects where delivery obligations are achieved through other teams.
Previous experiences as a technical program/project manager or solutions architect or technical lead would be a plus.
Proven record of excellent client partnerships
Strong understanding of and enthusiasm for user-centered design principles.
Strong verbal and written communication skills, with ability to successfully communicate design rationale to a mixed audience.
Project & program management experience and proven track record of delivering digital, technology and analytics products/solutions for external and internal customers on time and on budget.
Strong financial and budget acumen.
Flexibility to work on a wide range of projects: from small content based mobile apps to more complex mobile web applications with transactional components and data integration.
Ability to synthesize many ongoing complex requests and backlog to prioritize requirements, functions and features for greatest customer value.
Strong understanding of HTML, JS-based frameworks, and web services. Also, an understanding of information architecture, and design patterns.
Understanding and experience on CMS platforms such as Adobe AEM or AEM Franklin is a plus.
Some understanding of Project Management tools such as Smartsheets and MS Project Online.
Some knowledge of the Healthcare and Pharmaceutical markets globally. Broad knowledge of the key factors that influence the Healthcare and Pharmaceutical industry.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including, the ability to influence and collaborate with peers, develop, and coach others, oversee, and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Ability to lead an appropriate assessment of technology in the competitive landscape
Must be able to communicate effectively orally and in writing with internal technical staff, Pfizer Digital Management, and vendors.
Generation of appropriate documentation: project plans, requirements documents, use cases, storyboards
Demonstrated effective organization and time management
Demonstrated ability to deliver results under aggressive schedules
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Potential for unusual attendance requirements, weekend work or travel requirements (depending on client-facing meetings / workshops).
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details:
Last Date to Apply for Job: November 20,2024
Additional Location Information: Tampa, FL; Groton, CT; Collegeville, PA; Kirkland, QC
Work Location Assignment:Hybrid. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
