Job Description

Relationship Manager

07-Oct-2024
Relationship Manager

Harvard Medical School

67086BR

Position Description

The Relationship Manager plays a pivotal role in nurturing, cultivating, and enhancing relationships with both clients and internal stakeholders. Their primary objective is to promote and sell Harvard Medical School solutions within the health care sector, aiming to boost sales and optimize revenue generation. This supports Harvard Medical School's overarching mission, which is (in part) “dedicated to alleviating suffering and improving health and well-being for all”.

The Office for External Education (OEE) provides health care professionals, corporations, and lay audiences with broad access to Harvard Medical School's peerless and constantly expanding body of medical knowledge. Our educational offerings are created in collaboration with members of the School's almost 12,000-member faculty and reflect firsthand, expert clinical insights based on breakthrough research and best practices. Our portfolio of innovative medical education opportunities is available to learners around the world and includes live in-person programs, hybrid courses, self-paced online learning, digital products, educational webinars, podcasts, and printed materials.

This position reports directly to the Director of Business Development for Corporate Learning and will work closely with colleagues and faculty across OEE and Harvard Medical School as well as external clients. This position will focus on personally winning new business, growing existing relationships, and developing channel relationships to drive revenue with responsibility for specific activities across the client and revenue lifecycles. For success in this position, a genuine interest in education is essential, coupled with a passion for expanding the reach of high-quality educational offerings that cater effectively to diverse client and audience needs.

The ideal candidate will possess prior experience in selling B2B education solutions to a range of corporate, academic, and institutional clients, preferably within the health care sector. Strong communication skills are crucial for establishing rapport with clients and collaborating effectively with internal teams such as marketing, operations, and technology. Additionally, strategic thinking, analytical acumen, and adept problem-solving abilities are highly valued attributes.

• Meet with clients to understand their challenges and needs (needs analysis)
• Collaborate with HMS faculty and OEE internal stakeholders and across the Harvard University ecosystem, to orchestrate resources effectively, designing optimal educational solutions for our clients.
• Create winning proposals and present solutions to potential clients as part of the sales process, including working with Finance to create pricing
• Understand HMS OEE's business model, strategy and priorities to guide client solutions that are profitable for HMS and impactful for clients
• Manage key client relationships to ensure high client satisfaction and account growth, including effective partnering with the program delivery team
• Develop channel relationships with distributors and other partners, with a focus on CL's online learning products
• Negotiate and bring to successful closure to new business opportunities, including driving the contracting and procurement process
• Lead the qualification, pursuit and tracking of sales opportunities in the OEE CRM (SalesForce.com) to meet annual targets
• Managing opportunities through the OEE CRM

Basic Qualifications

• Bachelor's degree or equivalent work experience required
• Minimum of 7 years' relevant work experience

Additional Qualifications and Skills

• 4 or more years of relevant professional sales experience
• A proven track record of successfully selling B2B educational or other professional services preferred
• Foster a culture of community, equity, diversity, inclusion and belonging among staff and learners
• Prior experience, strong interest, and understanding of health care and/or medical science are preferred
• Proficiency in applying a highly consultative sales approach with both current and new clients
• Excellent written and verbal communication skills, including when presenting internally and externally
• Able to collaborate with and influence key stakeholders like HMS faculty and leaders
• Proficient in Powerpoint, Word, and Excel
• Comfortable using a CRM system and other technologies to support the business (eg. SalesForce.com, LinkedIn Sales Navigator, ZoomInfo, etc.)

Additional Information

This is a two-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Not ready to apply? https://www.gem.com/form?formID=16341e35-cbc6-4904-88a3-09b35763307e to keep in touch and learn about future opportunities! (https://www.gem.com ?formID=16341e35-cbc6-4904-88a3-09b35763307e)

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Faculty & Student Services

Department Office Location

USA - MA - Boston

Job Code

S0658P FSS Exec Education Prfsnal IV

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

https://hr.harvard.edu/salary-ranges#ranges

058

Department

Executive Education

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Education, Identity

Schedule

Attending client meetings, conferences and other events may require periodic support and travel outside of the regular workweek (early morning, evenings, weekends).

Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. https://hms.harvard.edu/about-hms/campus-culture/mission-statement-community-values https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

LinkedIn Recruiter Tag (for internal use only)

#LI-WG1

To apply, visit https://apptrkr.com/5765584

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