Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

City of Hope’s mission is to “turn hope into reality.” Focused on eliminating cancer, diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health. Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success. Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his/her role in building a successful future of delivering new cures, treatments, and education.

The Office of Philanthropy’s vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs. Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care.

The Operations Program Manager will support the development and implementation of strategic initiatives in support of City of Hope.

Strategic Program Management:

• Will be responsible for managing the operational performance of assigned programs.
• Develop and monitor key performance metrics.
• Develop and implement plans to achieve specified targets within the department and service line support.
• Coordinate and manage operational activities to improve integration, efficiency and analytics associated with City of Hope’s support programs and facilities.
• Routinely report on performance to department leadership.
• Develop and maintain the budget, timeline, and implementation plan.

Strategic Project Management:

• Partner with department leadership to identify and prioritize strategic projects to be undertaken each quarter.
• Directly lead the management of strategic initiatives and support services integration initiatives from inception to implementation.
• Serve as a liaison between Medical Foundation, Managed Care, Business Development, Finance, Enterprise Business Intelligence, Transformation Office, and operational leads to ensure objectives are achieved.
• Create and execute project plans, timelines, and budgets.
• Manage daily tasks associated with implementation of initiatives.
• Establish routine reporting and templates to be used across the department.

As a successful candidate, you will:

• Lead all project management aspects of assigned initiatives.
• Acts as a liaison with end users to determine scope of project requirements, available budget, and required project timeframe.
• Develops draft project scope, schedule and budgetary estimate. Presents to end user and other responsible parties for approval.
• Administrates pre-project activities, project implementation, performance and reporting, including adherence to project scope, financial targets, adherence to schedule and post-implementation review.
• Performs quality assurance inspections to ensure project specifications are met.
• Monitors activity schedules, changes to schedules, their causes and budget impact. Communicates project status and facilitates communication between all parties involved on project.
• Defines and implements appropriate controls to ensure all benefits of projects are realized, as well as, post-implementation monitoring of relevant financial/performance metrics and service level agreements.

Your qualifications should include:

• Bachelor’s Degree in Health Administration, Public Health, or Business Administration.
• 4 additional years of experience plus the minimum experience requirement may substitute for minimum education.
• Two years of experience working in property management, healthcare or hospital operations. Strong communication and interpersonal skills.
• Ability to work independently.
• Excellent human related skills required.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.