Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

** This is a Remote Opportunity **

As a successful candidate, you will:

The Senior Voice Engineer is responsible for effective design, coordination, installation/configuration, and developing Standard Operating Procedures (SOP) for Voice hardware/software and related enterprise infrastructure. Implementation of enterprise Voice systems includes high-availability, redundancy, and supporting the organization disaster recovery and business continuity requirements. Provides technical research and development to enable continuing innovation within the voice infrastructure. This individual works closely with peers, Principal Network Engineer, Network Engineers, and Network Administrators to ensure that network and voice hardware, operating systems, monitoring systems, and related procedures adhere to organizational requirements and established SOPs. The Senior Voice Engineer may have two or more focuses within disciplines of Core, LAN, WAN, WLAN, Voice, and IP-Balancing. This position provides next escalation point for Operations personnel and is responsible for providing timely response and diagnosis of issues directly or remotely. When necessary may also adjust work hours to perform tasks at times least impactful to customers.

• Expected to deliver the implementation of network infrastructure for projects and upgrades, coordinating with other stakeholders and managing vendors.
• The administration of network infrastructure, including access, distribution, and core switching, wireless infrastructure, firewalls, VPN concentrators, and network management tools from Cisco and other network vendors. Establishes performance baselines, and performs capacity planning, performance analysis, and network fault analysis to maximize network availability and application performance for all CTCA networks
• Complete documentation on implementations; SOP’s, upgrades, or changes to the network infrastructure using clear Visio drawings, clear and descriptive documentation, spreadsheets, and other formats as agreed upon with management.
• Secures network system by establishing and enforcing network security policies; defining and monitoring access and ensuring that all network management systems are highly secure.
• Updates job knowledge by participating in educational opportunities; reading professional publications; network manufacturer documentation; participating in professional organizations.
• Other duties as assigned

Your qualifications should include:

• BS Engineering or Computer Science OR equivalent experience defined as an amount equal to Minimum Experience in addition to the Minimum Experience.
• Five (5) years in network planning, engineering, and support capacity.
• Familiarity w/Bellcore GRE Requirements a plus
• Deep understanding of Telecom and Voice technology in a Cisco based environment to include UC/UCCE, Call reporting, softphones, E911, and voice complete platforms.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.