Job Description

Job Description Summary
The Computer Support Specialist will provide efficient operational and technical assistance to University technology end-users; perform duties related to the installation, maintenance and repair of University-owned computer technology; determine current and future technology needs and systems function requirements through the application of system analysis techniques; make end-users more effective and efficient through the use of technology.
Responsibilities
Responsible to model the University Mission through dedicated job performance, service excellence to constituencies, respectful collaboration, and active support of the University’s Mission in Catholic and Lasallian higher education.

-Answer questions and diagnose/resolve user problems with hardware and software throughout the entire University
-Prepare call tickets for escalation to technicians.
-If unable to resolve problems, research or escalate as needed.
-Contact vendors for additional support as appropriate.
-Provide follow-up with users on problem resolution
-Use and maintain database for call tracking and statistics, including university PC inventory.
-Train users on the most productive way to use PC and LAN applications such as word processing, spreadsheets, databases, and electronic mail.
-Assist in customizing and fine tuning PC/LAN systems which may involve programming using batch files, scripts, macros, database language, or system programming language.
-Maintaining a collaborative working relationship with all campus technology support services, and the University Technology Committee.
-Perform other related duties as assigned.
Minimum Qualifications
Associates degree or equivalent in Computer Science or Information Systems required. Strong computer skills and knowledge are mandatory. Successful candidate must possess a strong technical working knowledge of computers, workstations, laptops, notebooks, audio visual equipment, mobile computing devices and associated equipment. Specialized computer skills beneficial. Must possess excellent analytical, logical and time management skills and have the ability to use independent judgment to resolve issues. Must have extremely strong verbal and written communication skills and be able to understand technology and technical concepts. Must have excellent customer service skills and be willing to cross-train to gain a wider support perspective to meet support needs. Must be a strong team player. Must be able to lift equipment of at least 50 lbs. Minimal travel to regional campuses required.
Preferred Qualifications
Bachelor’s degree and A+ certification.