Clinical Scheduler

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

The Cellular Therapy Scheduler position is responsible for maintaining schedules for the patients, providers, malignant hematology, leukemia, and stem cell transplant departments. They must conduct face-to-face interviews, telephone interaction, and electronic contact functions and must coordinate all aspects of patient care. The coordinator must maintain accurate schedule and visit information to support patient satisfaction as well as accurate schedule and tracking functions.

JOB RESPONSIBLITIES

• Interview patients to ascertain their needs for all interactions with providers, diagnostic departments, treatment modalities and ancillary services.

• Coordinate physician appointment orders with patient requests to build a schedule for each patient that incorporates all pertinent information.

• Works collaboratively with the cellular therapy transplant and leukemia coordinator and finance team to establish a seamless flow of timely scheduled events for pre and post-transplant evaluation and medical follow-up needs.

• Enter data into electronic medical record and manipulate data to coordinate both patient and provider schedules in multiple computer systems.

• Notify patients and providers of impending schedules, changes in schedules and pertinent preparation for tests and exams through face-to-face, telephone and electronic means.

• Maintain, manipulate & coordinate physician schedules to incorporate time constraints, patient types and desired statistical outcomes.

• Perform additional duties as assigned to assist in the continued operations of the department and the enterprise and for the continued satisfaction of patients, their families, caregivers and fellow stakeholders.

JOB QUALIFICATIONS

Experience: 3-5 years of professional experience in multifaceted online computer applications

Education: High School Diploma or GED

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information