MAPP Payment Analyst Position Description

Why Patients Need You

Your contribution will allow Latin American/European/US markets to keep working on medical, scientific, and philanthropic initiatives in compliance with MAPP policy to bring breakthroughs that change patient's lives.

What You Will Achieve

Your work will help Pfizer complying with applicable anti-bribery and anti-corruption internal policy and address bribery and corruption risks in our interactions with healthcare professionals, medical associations, and other business parties, contributing to our culture of ethics and integrity.

How You Will Achieve It

• Ensuring compliance with MAPP policy as well and Country Annexes, Country Profiles and other policies related to payments.
• Ensure all payment information is properly documented in MAPP Navigator, Ariba, Aravo, Reltio and any other system needed according to the stablished process.
• Keeping an assertive, professional, and respectful communication with colleagues from different hierarchies (GBS colleagues, MAPP colleagues, Initiators, Product Leads, Category Leads, Medical Directors, Compliance Leads, Legal Department, Finance and Country Managers).
• Ensure contracts, and funding confirmation letters are properly documented before payment creation.
• Creating payments, monitor progress, handle unexpected situations, and register payments on MAPP Navigator (payments are created for healthcare professionals, medical associations and other third parties) in a 20 days’ time frame on Ariba BOD.
• Supporting market colleagues on inquiries regarding payments (vendor, invoice, payment, payment blocks or rejections, among others).
• Supporting on system issues troubleshooting payments, creating tickets, and following up with our technical team.
• Creating creative and interactive training material for new users as well as to refresh processes and key concepts among experienced users.
• Completing payments status reports.
• Follow up with markets on pending vendor creations, event confirmation, invoice upload, incorrect/due invoice, among others to complete payment as soon as possible.
• Participating on team activities to keep the JOY and celebrate our EXCELLENCE and COURAGE.

Qualifications

Must-Have

• Team player
• Detail oriented
• Compliance oriented
• Able to learn and adapt fast
• Excellent customer service skills
• Excellent analytical skills
• Fluent in Spanish, English. (French or Portuguese is a plus)
• Bachelor's Degree (or equivalent experience)
• Strong communication and interpersonal skills
• Good handling of Outlook, Excel
• Ability to work on own initiative with limited oversight
• Ability to work under pressure handling several activities at once
• Able to work on an ambiguity and fast paced change environment
• Good organizational skills to coordinate and manage multiple priorities
• High level of self-motivation, energy, and flexibility with a “can do” attitude

Nice-to-Have

• Understanding of MAPP/FCPA terms
• Understanding of compliance controls
• Knowledge on Ariba (to create payments)
• Knowledge on MDGS (to read vendor master data)
• Knowledge on SAP (to investigate failed payments)

On this position it is required to work from home 3 days and from the office 2 days a week (more days could be required based on business needs) therefore it is required for the selected colleague to live in Costa Rica and being able to come to the office. 

Relocation expenses are not covered on this position.

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.