Position Highlights:

The Virtual Care Liaison (Liaison) works with disease-specific, interdisciplinary teams to transform the best practice processes of in person care to virtual and digital solutions. The Liaison uses their operational insights to help design and support optimized processes and workflows to present, organize, and document virtual care efficiently and effectively. The Virtual Care Liaison serves as a change agent and facilitator in the Virtual Care implementation and expansion process. The Liaison monitors and reports on the usage of tools and plays a key role in identifying and implementing process improvements.

The Virtual Care Liaison interacts with all levels of the organization and functions in a highly collaborative, team-oriented environment. The role requires the ability to develop and maintain strong working relationships with faculty, nursing, researchers, cross functional teams, operational management, data scientists and other staff.

Responsibilities:

• Designing and implementing best practice virtual care experiences, support and documentation tools to aid to clinicians processes when delivering care.
• Provides support of the Virtual Health application for clinical users.
• Manages and/or contributes to Virtual Health projects to improve quality, usage, integration, adoption, and department related operational processes.

Credentials and Experience:

• Bachelor’s Degree in Healthcare or business related fields.
• Minimum of two (2) years of demonstrated experience performing duties functioning within above stated areas in a healthcare or business-related environment.
• Experience with information analysis, resource and capacity planning, problem solving, team coordination, strategic planning, and quality management.
• Experience working with cross-functional teams in a complex, matrixed environment.
• Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, Outlook, and Visio.
• Must be highly organized, very detail-oriented and have strong written and verbal communication skills.
• Demonstrated skills in facilitation, mentoring and change management.
• Must be a self-starter, who thrives in fast-paced environment and can adapt quickly to changing priorities.

Preferred:

• Master’s Degree in Healthcare or business related fields.
• IT/Informatics familiarity and knowledge.
• Past experience working with program managers, project managers, or leadership to plan implementation efforts desired.
• Demonstrated ability analyzing data and proposing reasonable solutions: scheduling, billing and/or clinical processes.
• Prior experience working directly with clinical care providers on workflow and operational practices.
• Demonstrated ability analyzing data and proposing reasonable solutions: scheduling, billing, coding, and/or clinical process documentation.
• Skilled in project management, process improvement, or executing implementation initiatives.