Hospice Referral Coordinator RN

Cleveland Clinic

Cleveland, OH

Job posting number: #7147376 (Ref:ccf18474279)

Posted: May 25, 2023

Application Deadline: Open Until Filled

Job Description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a RN (Registered Nurse) Hospice Coordinator, you will act as a member of the interdisciplinary team for the assigned functions related to the coordination of services with internal and external referral sources. You will be responsible for processing inpatient referrals into hospice, ensuring continuity of care, and coordinates discharge planning in contract facilities. In this position you will also provide, assessment, planning and direct patient care to hospice patients in accordance with the agency policies and procedures and the plan of care established by the interdisciplinary team.

The potential future caregiver is someone who:

-Provides care with compassion, empathy, and patience.
-Has written and verbal communication skills.
-Has teamwork and motivational skills.
-Has organizational and multitasking skills.

This is an excellent opportunity to discover Cleveland Clinic and gain hands-on experience in this rewarding department. There are numerous online and in-person courses available to caregivers who are interested in professional development such as the Professional Ladder.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Cleveland Clinic Hospice is looking for a full time RNs to coordinate hospice care for our patients. This is a 3-12s position, 8a - 8:30p, variable days during the week. Weekend requirement is every 4th weekend. This position will rotate between Cleveland Clinic main campus hospital and east side hospitals.

Hospice helps patients and their families prepare physically, emotionally and spiritually for the end of life. Our focus is on providing comfort, not cure; on family, not just the patient; and on quality of life, not duration. Cleveland Clinic’s hospice team includes physicians certified in hospice and palliative medicine, nurses, social workers, chaplains, home health aides and volunteers.

Learn more about Hospice and Palliative Care at Cleveland Clinic:

https://www.youtube.com/watch?v=FOQhUcfZ9kk

A Day in the Life of a Hospice Nurse:

https://consultqd.clevelandclinic.org/2017/05/day-life-hospice-nurse/

This position is eligible for the Student Loan Repayment Program.

Responsibilities:

  • Actively engages and educates potential customers to the benefits and appropriateness of hospice care. 
  • Ensures the patient and his/her family has adequate knowledge and understanding of the hospice benefit. 
  • Processes inquiries for all new referrals (internal and external).
  • Ensures seamless transition from hospital to the community setting by coordinating the following hospice services at time of discharge: 
    • Ordering of medications within scope of practice,
    • Ordering supplies and DME,
    • Hand-off communication with field team, and
    • Documentation in the electronic medical record
  • Performs assessment of potential patients consistent with Cleveland Clinic Hospice policies, procedures and admission criteria in conjunction with the patient’s physician.
  • Performs admission assessments for new admissions into contracted facilities and documents information in the EMR within specified time frame.
  • Plans delivery of patient care in collaboration with other disciplines to provide comfort and symptom management.
  • Performs daily assessment and coordinates the plan of care with /in-patient staff for General Inpatients (GIP).  Assesses patient for safety risks, abuse and neglect.
  • Assesses and documents patient’s pain using appropriate pain scale and manages patient’s pain.
  • Documents changes in patient condition and effectiveness and timeliness of care/interventions.
  • Evaluates, updates, and revises plan of care to facilitate achievement of expected outcomes.
  • Knows action, usual dosage, indications and side effects of medications administered.
  • Assumes responsibility for coordination of care for managing a caseload of patients in the inpatient setting.
  • Flexibility in setting and revising priorities for one’s daily assignment based on patient needs/acuity, family requests and available resources.
  • Attend interdisciplinary meetings as assigned.

Education:

  • Graduate of an accredited school of professional nursing.  BSN Preferred. 

Languages:

  • English required

Certifications:

  • Current licensure as a Registered Nurse (RN) in the State of Ohio required.
  • Current Basic Life Support (BLS) certification through the American Heart Association (AHA).
  • Valid Ohio Driver’s License upon hire; per policy 8-175 thereafter.
  • Proof of automobile insurance coverage with $100,000/$300,000 coverage upon hire; per policy 8-175 thereafter.

Competencies (Complexity of Work):

  • The ability to build relationships with patients, physicians, community agencies and institutions while providing excellent customer service.
  • Knowledgeable regarding JCAHO and Medicare standards and regulations.
  • Requires working under stressful conditions
  • Hours of work will vary dependent on the needs of the referral sources.  Irregular work hours may be required.
  • Requires travel to hospitals and community referral sources.

Work Experience:

  • Minimum one year current clinical experience as a registered nurse.
  • Minimum one year experience in an acute medical-surgical or critical care setting.  

Physical Requirements:

  • Requires full range of body motion including handling and lifting packages, manual and finger dexterity and eye hand coordination.  Occasionally lifts and carries items up to 50 pounds.  Requires corrected vision and hearing to normal range.
  • Requires standing and walking for extensive periods of time.

Keywords: liaison, referral, admission, care coordination, coordinator



By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.


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