Job Description

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.
The Opportunity:
Under general supervision, oversees the purchase, installation, and support of network communications, including LAN systems. Primarily responsible for all aspects of switch hardware from core to network edge, including documentation, monitoring, troubleshooting and change control. Performs network design, budgeting, system installation, system administration, and system security. Designs and programs network equipment and integrates with all university enterprise systems.
*This is a reposted position. Previous applicants are still being considered and do not need to reapply.*
Responsibilities:
Provide an advanced level of network design, installation and troubleshooting for the University's enterprise and residential networks. Must be able to solve complex networking issues through physical and logical investigation.
Design, document, estimate, configure and install complex network typologies. Ability to complete tasks on LAN, Wireless Access Points, and PDU/UPS configurations.
Work within a Telecom Enterprise Management software application (ServiceNow and Pinnacle) to receive, document, respond and record various trouble tickets and service requests.
Work directly with manufacturer escalation services (Cisco and Extreme TAC), process RMA's and communicate effectively with UCF IT Telecommunications management and UCF customers.
Provide mentoring and networking instruction to other members of the Technical Operations Team and assist other team members with tickets, projects, documentation, and escalation.
Utilize network software to effectively monitor overall network health, utilization, potential issues. Based on system information, provide status reports and solutions to current or future network issues.
Leverage automated languages and follow Standard Operating Procedures as determined by the specific sub-group within the department. This includes work-order/ ticket flows, documentation, outage communication and customer interactions.
Attending various seminars, training and conferences related to current or emerging technology. Will be given various opportunities to obtain certifications based on specific training.
Other duties as assigned, which may include temporary supervision of the Technical Operations Team.
Minimum Qualifications:
Bachelor’s degree and 5 years of relevant experience; or High School Diploma (or equivalent) and 9 years of relevant work experience in lieu of degree.
Preferred Qualifications:
CCNA or CCNP and 6+ years of experience.
WAN Data Center experience is needed with BGP and OSPF protocols.
Knowledge of IS-IS is preferred. • Having worked in an operational and project-based environment is preferred.
Strong documentation skills are highly preferred.
Wireless Network experience is a plus.
Experience with Cisco Firepower is a plus.
Special Instructions to the Applicants:
*This is a reposted position. Previous applicants are still being considered and do not need to reapply.*
Are Benefits Important to You?
Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick leave and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
Flexible work environment
And more…For more benefits information, go to UCF Employee Benefits Guide (12-14-21)