Security Dispatch, Operations, and Badge Access

City of Hope

Duarte, CA

Job posting number: #7096541 (Ref:10015909)

Posted: June 23, 2022

Application Deadline: Open Until Filled

Job Description

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

The Security Dispatcher, Operations and Badge Access position is responsible for the multiple monitoring and communications functions for the City of Hope Security Operations Center.  Monitors CCTV and Card Access Systems, receives telephone and radio calls and dispatches staff to routine and emergency situations utilizing the centralized dispatch system. Performs electronic queries for vehicle registration, warrant information, process company name badges and parking passes

Key Responsibilities include:

Ability to deal tactfully and courteously with the public and staff in answering their inquiries. Should be alert and have good judgement in detecting and reporting unusual situations which indicate a danger to patients, family members, visitors, employees, vendors, building and equipment or contents

Essential Functions:

  • Ability to deal tactfully and courteously with the public and staff in answering their inquiries. Should be alert and have good judgement in detecting and reporting unusual situations which indicate a danger to patients, family members, visitors, employees, vendors, building and equipment or content
  • Daily Operations:
    • Receive calls for service and dispatch appropriate personnel to respond.  Calls or alarms may originate by telephone call, radio or automated systems.  Operations Center dispatchers observe activity on the CCTV monitors which requires intervention.
    • Monitor and respond to various forms of inbound communications and alarm systems.  This includes, but is not limited to the radio frequency, telephones, access control system alarms and other outside sources. Utilizes two-way radio communications.
    • Operates Photo ID/Access Card System. (Software, Camera, Printer, and peripherals.)  Maintains equipment and supplies related to production of Photo ID/Access Cards.
  • Secure and monitor buildings, premises and valuables:
    • Monitor and review the Closed-Circuit Television (CCTV).  Dispatch required resources as necessary upon discovering issues via CCTV monitoring.  Review video as requested.
    • Dispatch Logging-record all calls for service within the electronic dispatch system.  Records should include the categorized type of request, demographic information on the requestor, location of the call, officer assigned to the call, officer's dispatch time, on scene time and completion time as well as any other pertinent information included within the narrative and associated with each call.
    • Remotely secures and/or unlocks offices and facilities.
  • Emergency Response and Business Continuity Management:
    • Responds to emergency (fire, oppression, etc.) conditions to contain and control for the protection of life and property
    • Participates in business continuity management recovery team and attends annual exercise(s).

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.  Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

  • High School or equivalent
  • 2 years of security experience required.  Hospital security experience preferred.
  • Two years in Communications
  • AB5O8/management of aggressive behavior (within three months of hire)
  • Public Safety Dispatchers' Basic Course and/or Emergency Telecommunicator Course (within three months of hire)

Required Certification/Licensure:

  • Current CA Driver’s license
  • Guard Registration card
  • pepper spray permit
  • CPR & First Aid (within three months of hire)

Preferred education experience and skills:

  • Associate’s Degree, Criminal Justice
  • APCO Certified Public Safety Telecommunications
  • Emergency Telecommunicator Certification, National Academies of Emergency Dispatch (NAED)
  • Criminal justice, armed forces, law enforcement or related field

Additional Information:

  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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