AV Systems Engineer II

Worcester Polytechnic Institute

Worcester, MA

Job posting number: #7092261

Posted: January 14, 2022

Application Deadline: Open Until Filled

Job Description

JOB DESCRIPTION SUMMARY

Responsible for technical project management, installation and support of campus A/V equipment and infrastructure critical to course delivery, project collaborations, and campus events. Work with Manager of A/V Systems and Services to ensure smooth operation of ATC production facilities and corresponding communication linkages. Collaborate with ATC staff in the planning and delivery of ATC support for campus operations and high profile events such as Commencement.
JOB DESCRIPTION

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Research, design, specify and integrate A/V installations according to campus standards.
Develop and set standards as technology changes and improves.
Generate diagrams and specifications nec
rinciple Duties and Responsibilities:

Under direction of team lead, purchase, configure and install A/V equipment, systems and solutions targeted for permanent or temporary use according to dynamic campus requirements
Participate in planning budget targets and managing installations to meet budget allocations
Perform testing and troubleshooting, diagnose problems and contact vendor for assistance as needed
Respond to customer problems and provide immediate service and support to faculty, students and staff
Assist with the administration, configuration, training and overall coordination of digital signage systems on campus as assigned by supervisor
Perform preventative maintenance and refresh hardware as standards change and budgets allow
Provide training and assistance to ATC staff as needed to ensure quality integrated solutions are available for smooth classroom function
Collaborate with other ATC staff in planning and delivery of high profile events such as commencement
Use Helpdesk ticketing system to process A/V related requests and incidents
Other duties as assigned
Requirements:

Bachelor’s degree in a related field. Comparable work experience may be substituted for degree requirement
Minimum of 3 years related experience installing and/or maintaining A/V equipment in a corporate or academic environment
Familiarity with digital video and audio equipment and systems such as switchers, projectors, interfaces, IP controlled/monitored systems, lecture capture devices and video conference systems
Ability to create audio and video systems flow charts
Knowledge of and ability to troubleshoot computer hardware, networks and electronic A/V systems
Experience in one of the following areas desired: technical project management, A/V systems integration or video conference systems
Knowledge of A/V system controls programming, such as Extron or Crestron, desired
Computer skills including the ability to create word-processing documents and spreadsheets
Successful candidate will be well organized with good interpersonal and project/time management skills
Some evening and weekends hours may be required
essary for installation and support.
Purchase, configure, program and install A/V equipment, systems and solutions targeted for permanent or temporary use according to dynamic campus requirements.
Participate in planning budget targets and manage installations to meet budget allocations.
Serve as primary vendor technical contact and oversee subcontractor work.
Perform testing and troubleshooting, diagnose problems and contact vendor for assistance as needed.
Respond to customer problems and provide immediate service and support to teaching faculty.
Provide training and assistance to ATC staff as needed to ensure quality integrated solution are available for smooth classroom function.
Perform preventative maintenance, refresh hardware as standards change and budgets allow and manage an inventory of spare parts.





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